HERE ARE THE ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS<\/p>"},"textColor":{"id":73134406,"value":"#FFFFFF"},"textShadow":{"id":73134407,"value":"#{announcement.v2.text.shadow}"},"actionStyle":{"id":73134409,"value":"none"},"buttonBorderRadius":{"id":73134410,"value":"#{button.border.radius}"},"overlayColorStart":{"id":73134411,"value":"#0000"},"overlayColorEnd":{"id":73134412,"value":"#0000"},"overlayOpacity":{"id":73134413,"value":"1"},"alignment":{"id":73134414,"value":"center"},"borderRadius":{"id":73134415,"value":"0px"},"backgroundColor":{"id":73134416,"value":"#181818FF"},"fullBackgroundColor":{"id":73134417,"value":"#AE0000FF"},"padding":{"id":73134419,"value":"1"},"fullWidth":{"id":73134420,"value":"1"},"published":{"id":73134421,"value":"1"},"conditions":{"id":73134422,"value":"[]"},"action":{"id":97937526,"value":"{\"text\":null,\"href\":\"#\"}"},"template":{"id":97937527,"value":"announcement-v2"}}},{"id":3333633,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":3,"items":[],"properties":{"html":{"id":73134423,"value":"
We hope you love your order, but completely understand there may be times when you need to return something to us.<\/p>
A link to the online returns portal can be found further down this page, in your confirmation email receipt, and your dispatch email. If you need any help, feel free to get in touch.<\/p>
You may cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.<\/p>
However, unless they are defective, we cannot accept returns of custom products, sample orders, or any products that have been washed or worn.<\/p>
Common Returns Questions:<\/strong><\/p> Can I exchange an item for a different item?<\/strong><\/p> We can only exchange like-for-like designs, for the same product in a different size or color option shown on the returns form. If you'd prefer a different design or product style, we recommend sending your item back for a refund and placing a new order in the meantime.<\/p> What if my exchange request is out of stock?<\/strong><\/p> If the item is out of stock, we will contact you via email to offer alternative exchange options. Where none are available, we will notify you of a refund on the item.<\/p> Will my shipping be refunded?<\/strong><\/p> If you paid for standard shipping and return the full order, we will refund the shipping cost to you. If you placed your order with an upgraded\/faster delivery method and return your full order, we will refund you the standard shipping cost only.<\/p> Will I be charged for the exchange order?<\/strong><\/p> We operate a free exchange policy, so you will not be charged.<\/p> Please note, all orders destined for the EU are customs-free up to a value of \u20ac150. When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location. Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p> Will any import duties be refunded?<\/strong><\/p> We're unable to refund any import duties paid on the original parcel.<\/p> Can I return items from different orders together in one parcel?<\/strong><\/p> Yes, you can, but you must complete the online returns form for the items in each different order number and make sure to include all of the Customer Returns Label Reference Numbers on a note within the parcel, so that our returns team can process your requests.<\/p> UK Returns:<\/strong><\/p> For UK orders, we offer a Freepost address which you should receive in your returns label when you complete the online returns form. This means UK orders are free to return, and you shouldn't need to pay any postage.<\/p> If you don't have a printer, the email includes a QR code you can take to your local Post Office, and they will scan it in for you.<\/p> Make sure you request and keep a proof of postage receipt for tracking your parcel online.<\/p> Alternatively, if the parcel fits, you can pop it back to us using your nearest post box. However, note that you won't have proof of postage for this, and returns may take slightly longer to arrive.<\/p> EU\/Rest of the World Returns:<\/strong><\/p> Once you've completed the online returns form, received your returns label, and have packaged up your items, you'll need to pay to post your parcel back to us. The cost of returning a parcel from outside the UK will vary by country. Make sure you request and keep a proof of postage receipt.<\/p>"},"borderRadius":{"id":73134424,"value":"#{text.border.radius}"},"textColor":{"id":73134425,"value":"#{text.color}"},"backgroundColour":{"id":73134426,"value":"#0000"},"truncateHeight":{"id":73134427,"value":null},"padding":{"id":73134429,"value":"3"},"fullWidth":{"id":73134430,"value":"0"},"fullBackgroundColor":{"id":73134431,"value":"#{text.fullBackground.color}"},"published":{"id":73134432,"value":"1"},"conditions":{"id":73134433,"value":"[]"},"template":{"id":91059358,"value":"text"}}},{"id":3333634,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":4,"items":[],"properties":{"html":{"id":73134434,"value":" Don't worry. Simply head to our returns portal and follow the instructions.<\/p> Returns Portal<\/u><\/strong><\/a><\/p>"},"borderRadius":{"id":73134435,"value":"#{text.border.radius}"},"textColor":{"id":73134436,"value":"#{text.color}"},"backgroundColour":{"id":73134437,"value":"#0000"},"truncateHeight":{"id":73134438,"value":null},"padding":{"id":73134440,"value":"3"},"fullWidth":{"id":73134441,"value":"0"},"fullBackgroundColor":{"id":73134442,"value":"#{text.fullBackground.color}"},"published":{"id":73134443,"value":"1"},"conditions":{"id":73134444,"value":"[]"},"template":{"id":73140485,"value":"text"}}},{"id":3333811,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"html":{"id":73140271,"value":" Returns Policy<\/p> How Do I Return My Order?<\/p> Wholesale Availability<\/p> Sizing Information<\/p> Custom Orders<\/p> Apparel Care Instructions<\/p> Gift Wrapping<\/p>"},"borderRadius":{"id":73140272,"value":"#{text.border.radius}"},"textColor":{"id":73140273,"value":"#{text.color}"},"backgroundColour":{"id":73140274,"value":"#0000"},"truncateHeight":{"id":73140275,"value":null},"padding":{"id":73140277,"value":"3"},"fullWidth":{"id":73140278,"value":"0"},"fullBackgroundColor":{"id":73140279,"value":"#{text.fullBackground.color}"},"published":{"id":73140280,"value":"1"},"conditions":{"id":73140281,"value":"[]"},"template":{"id":73141912,"value":"text"}}},{"id":3333812,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":5,"items":[],"properties":{"html":{"id":73140282,"value":" Yes. We offer wholesale purchase. Please contact us directly for more information; hello@horrorfiedstore.com<\/a><\/p> If you're unsure on choosing the best size, check out the sizing chart below each of our apparel products.<\/p>How do I return my order?<\/h3>
What's on this page;<\/h3>
Is wholesale purchase available?<\/strong><\/h3>
What sizes do you offer in apparel?<\/strong><\/h3>
Do you offer custom and personalised orders?<\/strong><\/h3>